Cention provides pure omni-channel support directly without hassle, have conversations with your customers over any channel, at any time. Connect all your customers’ contact methods into one contact card. Collect conversations over different media onto a history list and change the response channel of communications with the click of a button.
Gives you the Cention foundation for great customer service.
Choose the channels you want and handle unlimited:
- Email accounts
- Chat fronts
- Social media pages and communications
- SMS numbers in and outbound
Move from great to “top notch” by adding functionality on top of the Foundation.
- Advanced errand handling
- External experts
- Live translations
…and much more. View the full specification.
For companies that wants it all!
All the functionality of Professional with business critical add ons as:
- High availability
- 24/7 phone, email and chat support
- Implementation professional assigned
- Full flexibility to support your needs
Phone: +60 15 4848 0000Menara Worldwide,
198, Jalan Bukit Bintang,
55100, Kuala Lumpur,
Phone: +46 8 4030 9966Sveavägen 98, 5th floor,
Fax: +46 8 656 49 00
Phone: +1 212 845 9402New York, USA